Terms of Service

Effective: September 26, 2026

These terms govern use of CheckMeIn. By creating a business account or using the service, you agree to use it lawfully and responsibly.

CheckMeIn provides QR code, kiosk/tablet-friendly customer check-in, and a live arrival dashboard for service businesses. Businesses use the service to manage customer arrivals and walk-ins without requiring a customer app.

Business responsibilities

Businesses are responsible for account security, authorized staff access, lawful collection of customer information, and an appropriate data retention policy.

Businesses are responsible for configuring check-in fields that are appropriate for their industry, customer workflow, and legal obligations. Businesses should collect only the information needed for arrival management.

Do not use CheckMeIn for emergencies. Do not request symptoms, diagnoses, treatment details, insurance numbers, emergency information, sensitive medical details, or highly sensitive personal information through CheckMeIn.

Businesses are responsible for controlling staff access, removing access when staff leave or no longer need it, and keeping account credentials secure.

Customer commitment features

CheckMeIn offers optional features - Wait Debt and The Promise - that let a business show wait-time estimates and make service commitments to its own customers, including remedies such as a discount or credit. These features are off by default and apply only after a business turns them on and accepts the in-product commitment terms.

Any estimate, commitment, or remedy created through these features is made by the business to its customer. It is not a commitment by CheckMeIn. The business is solely responsible for defining, honouring, and funding each one, and for meeting the laws that apply to it, including consumer-protection, advertising, and refund laws.

CheckMeIn only provides the tools to configure and deliver these commitments. CheckMeIn does not guarantee the accuracy of any wait-time estimate or that any commitment will be met, is not a party to any agreement between a business and its customer, and to the maximum extent permitted by law is not liable for any commitment made through these features. The business agrees to hold CheckMeIn harmless from any related claim by its customers.

Customer arrival retention

CheckMeIn permanently deletes routine customer check-in data after 90 days, including arrival records, inactive customer records, CheckMeIn Passes, intake submissions, waiting-room records, and SMS records. Non-identifying daily operational metrics remain for reporting. Billing records and data that must be retained for legal, security, support, or dispute-resolution purposes may be retained longer.

Intake attachments

Photos a customer attaches to a Digital Intake Packet are held only long enough for the business to save them. The business should save attachments to its own records, because CheckMeIn keeps no copy. CheckMeIn deletes each file 1 hour after it is downloaded, 24 hours after the visit ends if nobody downloaded it, and 72 hours after upload at the latest. Before a photo is uploaded, it is reduced in size and its metadata, including location, is removed. The file's details - its name, size, and when it was uploaded, downloaded, and deleted - stay in the arrival's history for 90 days.

Information we process

CheckMeIn may process customer check-in data, business account data, staff user data, request-access submissions, and email notification or add-on related data. This may include arrival details, business and staff contact information, and email addresses needed to send notifications when those features are enabled.

Export and deletion requests

Businesses may use available dashboard or admin controls for export, anonymization, or deletion where appropriate. CheckMeIn can help with export or deletion requests when needed. Requests may require account verification and may be limited by technical, legal, security, billing, or dispute-resolution requirements.

Acceptable use

You may not misuse the service, probe its security, interfere with availability, submit unlawful content, or access information belonging to another business.

Availability

We work to keep CheckMeIn reliable, but the service is provided as available. Features may change as the service improves.

Contact

For product, account, or billing support, use Help in your CheckMeIn account. For privacy matters, see the Privacy Policy. For other questions, use the Contact page.