Terms of Service

Effective: June 9, 2026

These terms govern use of CheckMeIn. By creating a business account or using the service, you agree to use it lawfully and responsibly.

CheckMeIn provides QR code, kiosk/tablet-friendly customer check-in, and a live arrival dashboard for service businesses. Businesses use the service to manage customer arrivals and walk-ins without requiring a customer app.

Business responsibilities

Businesses are responsible for account security, authorized staff access, lawful collection of customer information, and an appropriate data retention policy.

Businesses are responsible for configuring check-in fields that are appropriate for their industry, customer workflow, and legal obligations. Businesses should collect only the information needed for arrival management.

Do not use CheckMeIn for emergencies. Do not request symptoms, diagnoses, treatment details, insurance numbers, emergency information, sensitive medical details, or highly sensitive personal information through CheckMeIn.

Businesses are responsible for controlling staff access, removing access when staff leave or no longer need it, and keeping account credentials secure.

Customer arrival retention

CheckMeIn is configured around a 90-day customer arrival retention period for routine operations. Routine arrival records may be anonymized or removed after that period, while longer retention may apply where needed for legal obligations, security, billing, support, or dispute resolution.

Information we process

CheckMeIn may process customer check-in data, business account data, staff user data, request-access submissions, and email notification or add-on related data. This may include arrival details, business and staff contact information, and email addresses needed to send notifications when those features are enabled.

Export and deletion requests

Businesses may use available dashboard or admin controls for export, anonymization, or deletion where appropriate. CheckMeIn can help with export or deletion requests when needed. Requests may require account verification and may be limited by technical, legal, security, billing, or dispute-resolution requirements.

Acceptable use

You may not misuse the service, probe its security, interfere with availability, submit unlawful content, or access information belonging to another business.

Availability

We work to keep CheckMeIn reliable, but the service is provided as available. Features may change as the service improves.

Contact

For support or terms questions, email support@checkmein.ca.